Frequently Asked Questions
If my coat doesn't fit, can I exchange or return it?
Of course! Try the garment on your (clean) dog and see what you think. If it isn't right, simply mail it back to us at Gold Paw Series, Attn: Returns, 8973 SE Jannsen Rd, Clackamas, OR 97015. Include a note requesting a refund or in case of exchange, what you'd like to receive instead. We will ship your replacement items for free. Please include your phone number and/or email address in case we have questions. In the case of a manufacturing defect or if you received the wrong item, please give us a call or email us and we will send the replacement along with a return label.
How should the Gold Paw Fleece fit on my dog?
Each dog will have a slightly different fit depending on the size and shape of your dog. Generally speaking, we suggest a snug fit with the length nearing the base of the tail. Our fleece is exceptionally stretchy and soft, ensuring a comfortable fit.
Can my dog wear the coat all day?
Yes, we have many customers who wear the Gold Paw Fleece, and Duluth Double Fleece all day. Even in the summer months when the air conditioning is being used, the Gold Paw Fleece comes in handy.
What is the warmest coat?
The Duluth Double Fleece is the warmest product we make, perfect for deep winter weather. If you are looking for warmth and rain protection, we suggest using our waterproof Astoria Overcoat, and layering over a Gold Paw Fleece or the Portland Pullover.
Can I wash the products, and do they shrink?
Yes, all of our garments are machine washable, and they do NOT shrink. Garments may stretch to the dogs body form, and then through the washing process, garments will return to the original shape.
My dog has an unusual shape, do you make custom coats?
We sure do! It is generally a $10 custom fee in addition to the item price. Unfortunately, due to the custom nature, we cannot accept returns or exchanges. Please call us at 503 387 6920, or email at email@example.com with your dogs measurements and weight, and we can set you up. See our "fitting Guide" tab on our home page for instructions on measuring your dog.
Do you ship Internationally?
Yes, we use USPS as our international carrier. We can give you a shipping quote depending on the shipping location. Please email us at firstname.lastname@example.org. Include what items, color, and size you would like, your name, shipping address, and paypal email, and we will send you an invoice to your paypal account with the shipping included. As soon as it is paid, we will ship the items out ASAP.